Frequently Asked Questions

MySafeSociety is a comprehensive society management platform designed to streamline operations for residential complexes across India. It provides:

• Visitor management with photo logging and resident approval
• Maintenance billing and payment tracking
• Society notices and announcements
• Guard management with a dedicated mobile app
• Family member and vehicle registry
• Income/expense ledger for society finances

Account creation depends on your role:

• Residents: Your society manager creates your account and shares login credentials, or you register via the invite link sent to your email.
• Society Managers: Register at Get Started to create and manage your society.
• Guards: Created by the society manager with a unique PIN login.
• Self-registration is not available — your society must already be registered first.

Password reset steps vary by role:

• On the login page, click "Forgot Password" and enter your registered email.
• You will receive a password reset link within a few minutes.
• Check your spam/junk folder if the email does not arrive.
• If you still cannot access your account, contact your society manager or our support team.

Yes — MySafeSociety fully supports joint occupancy:

• One member is the primary account holder for the flat.
• Additional family members can be added under the "Family Members" section.
• Each family member can have their own details including blood group and emergency contact.
• Contact visibility (phone number) can be controlled individually.

The visitor flow is fully digital:

• Guard logs the visitor's name, photo, purpose, and destination flat at the gate.
• The resident receives a notification and can approve or reject the entry.
• All visitor entries are stored with timestamps for audit and security review.
• Regular visitors (vendors, maids) can be pre-approved as "regular visitors" to skip daily approval.

Maintenance is managed by the society administrator:

• Manager creates maintenance charges per flat or as a flat-rate for all flats.
• Members can upload payment proof (receipt image) through their portal.
• Admin reviews and marks payments as accepted.
• Payment history and pending dues are visible to both member and manager.

Yes — the platform supports multi-society management:

• Superadmin accounts can create and oversee multiple societies.
• Each society has its own manager, flats, members, and financial records.
• Data is fully isolated between societies — no cross-society data leakage.
• The superadmin dashboard shows an overview of all registered societies.

Visitor records are retained for society security and audit:

• Entry and exit times are automatically recorded.
• Visitor photos are stored securely in the society's records.
• Society managers can view all historical visitor logs.
• Data retention follows our Privacy Policy — contact us for deletion requests.

MySafeSociety offers tiered plans:

• Basic: Free trial with limited flat capacity — ideal for small societies.
• Standard: Paid plan with expanded flat limits and all core features.
• Premium: Unlimited flats, priority support, and advanced reporting.
• Contact us for pricing details and to find the right plan for your society.

Subscriptions are managed at the society manager level:

• The society manager or chairman arranges the subscription payment.
• Payment is made to MySafeSociety, not collected from individual residents.
• Residents use the platform at no direct cost to themselves.
• Payment proof can be uploaded during registration for verification.

Security is a top priority at MySafeSociety:

• All data is transmitted over HTTPS/TLS encrypted connections.
• Passwords are hashed and never stored in plain text.
• Role-based access ensures residents only see their own data.
• Contact visibility can be hidden so your phone number stays private.
• We never sell your personal data to third parties.

Yes — contact privacy is a built-in feature:

• In your profile settings, enable "Hide Contact Number".
• Other residents will see a masked number (e.g. 98765*****) in the directory.
• Guards and managers retain full access for emergency purposes.
• You can toggle this setting any time from your profile.

Both apps are available on the Google Play Store:

• Member App: For residents to manage their profile, view maintenance, approve visitors, and stay updated on society notices.
• Guard App: For security guards to log visitor entries, view resident directory, and manage gate access.
• Search "MySafeSociety" on the Google Play Store, or click the download links on our home page.

Currently our mobile apps are Android-only:

• The Member App and Guard App are available on Google Play for Android 8.0+.
• An iOS (iPhone/iPad) version is on our roadmap — stay tuned for updates.
• In the meantime, residents can use the web portal at mysafesociety.in on any browser.
• The web portal is fully mobile-responsive and works on iPhones.